Falsely positive results
It's time for you to report a business that has misleading or false reviews. You can report misleading or false reviews to Google's My Business group. In some cases, the community forum may be able to find the post and escalate it directly to Google. Regardless of who you contact, you should always make sure to present factual information. False reviews can be deceptive and even illegal.
CBC News has discovered a growing black market in fake reviews. Some companies paid for fake positive review purchases. Other companies were extorted to post negative reviews or provide "review-fixing” services. One investigation revealed a network of fake reviewers involving 1,279 businesses in North America. These accounts had posted 3,574 fraudulent reviews.
Spam
Google's new ML algorithm for moderating reviews has slowed spam reviews but isn't the only solution. The number reported spam reviews rose to an unprecedented high level in April, May and June. It is unclear if Google is changing its spam-removal algorithm or if it is simply responding to rising complaints.
To avoid spammy reviews, businesses can use tools like Google Review Filter. Businesses can use the service to delete or find reviews that violate their policies. The algorithm recognizes spam reviews as ones that do not represent a genuine experience and are intended to manipulate star ratings. It also considers duplicate reviews that are written by the exact same customer spam.
Fraudulent reviews
Having a slew of fake Google reviews can be a major headache. There are a few methods to detect fake reviews. Checking your customer list is one of the best ways to identify fake reviews. Duplicate reviews could indicate that someone has placed an order or bought the product from you. To determine if they are real customers, you can look at the details of the reviewer.
If you notice a review you don't recognize, try flagging it. All flagged reviews will be reviewed by Google. You cannot be sure it will be removed. You could lose your online visibility if it is still there.
Google can be contacted for suspicious reviews
Google will investigate any suspicious reviews. You can do this by going to the Support tab in your Google My Business page. To send your message, either the email option or by calling the number. When you contact Google, you should attach a screenshot of the review. You should receive a response from Google within 24 hours.
Google's review system is intended to be fair to both businesses and consumers, but it is important to note that it is also prone to false reviews. While it is important to be vigilant, some fake reviews are extremely difficult to spot. A recent investigation by CBC News found a network of fake reviews. It included at least 1,279 businesses in North America, 208 fake accounts, and 3,574 fake reviews.