Trustpilot is an online reviews website that helps businesses to improve their reputations, and increase sales. It gives you an insider's glimpse into how companies work. You can sign up for a free account and start gaining customers' trust.
The site has grown to become a major player in the world of review websites. It provides reviews on products and services, and has a sophisticated fraud detection system. Accordingly, the number and quality of reviews a company has on its site can affect whether or not a potential client will take a chance.
With more than 800 employees in more than 40 countries, Trustpilot has a diverse set of operations. The company is headquartered in Copenhagen in Denmark and has offices in London Amsterdam Melbourne New York.
Trustpilot's greatest feature is the ability for you to respond to reviews. You can respond quickly to any negative review about your business and make the experience as pleasant for the customer as possible. You can also track your best practices and optimize the website to increase conversions.
Good reviews are a great way of increasing your trust score. There are some things that you can do to improve your chances of getting positive reviews.
A Trustpilot account for business is free to create. It takes just a few minutes to create an account. Once you are done, you will see a dashboard with your rating, most recent reviews, and your TrustScore. Also, you'll see a list of other users who have reviewed your business, along with their TrustScore and category ranking.
Your free account can be used to send invitations directly to customers. After inviting your customers, they'll be prompted for reviews. These reviews will be posted immediately. This allows you to post many reviews and can be seen by others on Trustpilot.
You can't guarantee you will get a positive review. However, it is possible to win back customers if they respond to negative reviews in a timely manner.
If a customer has left a negative review, they can request proof of purchase or request that the review be removed. This will make it possible to satisfy the customer and increase their likelihood of writing a review.
There are a few other things to keep in mind when using Trustpilot for your business. Fake reviews are not allowed. Spam is also prohibited. You must also be attentive to the reviews and quality feedback. To show your appreciation, you should reply to positive comments.